SUPPORT

Frequently asked questions

How much noise does the Motion Pro II make?

More than 100 dB is available for authentic intensity, but volume and vibration level can easily be adjusted from audio controls on the dash, or instantly reduced or muted. For completely silent operation, headphones can be plugged in.

What if I have more questions?

Feel free to email us or call us anytime at 1- 888-918-2010.

How much is the Motion Pro II?

Visit our on-line configurator to build and price your Motion Pro II Simulator today.

Can the Motion Pro II be shipped? If so, how much does it cost?

The Motion Pro II simulator can be shipped worldwide. Please call or email us for a cost estimate for domestic and international orders.

How do I pay for the Motion Pro II?

Our methods of payment are: bank transfer, check and American Express.
A 60% deposit per simulator is required at the time your order is placed. No further payment is required until your unit ships - at which time we require the balance. See configurator for additional information.

Can I use my credit card to pay for the Motion Pro II?

Yes, we can accept American Express.

How soon can I get my the Motion Pro II?

The Motion Pro II is made just like a custom car. They are hand-built to order on a first-come, first-served basis. Delivery runs approximately 60 - 90 days after receipt of your deposit. Rush delivery is available for an additional charge. Please contact us for more information.

What’s the warranty?

Our Motion Pro II simulators are designed and built to highest aerospace standards and offer virtually bulletproof reliability. They come with an unprecedented two-year warranty and major components like the displays and custom-built simulation PC are covered by a full three-year warranty. What's more, redundancy is incorporated with key components of CXC Simulators, including cloned, hot-swap hard drives.
CXC Simulations has experienced a minimal hardware failure rate. The reason for this lies in the design, construction and operational protocols built in to every CXC product. In the unlikely event of any kind of hardware failure the customer has the option of replacing the part themselves or having a local CXC representative do it for them. This applies to upgrades as well.

Please see our Warranty page for more details.

How long does it take to set up the Motion Pro II after delivery?

A factory trained install technician will have your Motion Pro II up and running in about 4 hours. White glove delivery, installation and training are standard with every purchase.

What is the size of the Motion Pro II?

Completely assembled, the Panoramic Display Motion Pro II occupies approximately a 9'x9' space. This can be slightly reduced depending on the orientation within the room.

Will the Motion Pro II fit into my house?

With the screen sub-frame disassembled, the Motion Pro II is 24 in. wide and fits through a 26-in. doorway. It is light enough for two adults to carry.

How much does the Motion Pro II weigh?

Including the screen sub-frame, the total weight of the single screen model is just under 550 lbs. The Panoramic Upgrade adds 85 lbs.

How hard is it to move? Can it be operated from a trailer?

The Motion Pro II can be broken down and moved by two adults by hand. For longer moves, our Mobility Kit adds 360-degree swivel casters. Please see our on-line configurator for more details.

Does it need to be bolted down? What about surface preparation?

No. Unlike other motion simulators, the Motion Pro II can be set up on any surface and does not require bolting down.

What kind of power does it need?

The Motion Pro II uses standard, household US Specification 110V power. No special plugs or connectors are required.

Why is the Motion Pro II better than other simulators?

First, CXC believes racing simulation requires more than a vibrating seat in front of a screen, no matter how good the sound system is. As we say of the Motion Pro II, "It will move you."
Some other simulators also employ motion systems, but with the Motion Pro II, the motion system is customized and integrated with other technologies in a way we believe is unique - this after exhaustive testing and development with professional racers. The result is an incredibly intense and authentic driving experience.
Finally, look at the way the Motion Pro II is built and compare. It's not tarted up to be a faux racecar. It's a serious piece of high-tech machinery, ruggedly designed to do one job. As is a real racecar.

Why does only the seat move?

The idea is to simulate the experience of racing, not duplicate it. After two years of extensive R&D with various configurations, we believe we have determined the exact amount and type of movement it takes to "trick" the brain into perceiving motion. It is not possible, nor is it necessary, to generate the sustained g-loads of a real racecar. In our experience, attempts to do so add more size, weight, complexity and expense than reality. We believe, and others seem to agree, that the CXC motion system, and in particular the way it's integrated with our tactile feedback, audio and control systems, delivers the quickest-responding, most intense and realistic racing simulation accessible to the enthusiast consumer, not just race teams and pro drivers.

Please see our Motion Theory Page for more details.

What about the novice or youthful user, or someone who is uncomfortable with intense motion, is the Motion Pro II too physical or too complex for them?

Yes, it is - at maximum settings, but the whole experience, the intensity of motion, tactile feedback and audio output, can be dialed back to comfortable levels. These functions are fully scalable and easily adjusted by the user. What's more, the settings can be saved for future use.

How many tracks and cars are there?

Unlike some motion systems, the Motion Pro II is not locked into any one software. We can provide licenses for most of the popular software options, which means simulations that include cars and tracks from rally and rallycross, modern and vintage sports car and GT racing, dirt tracks and high-speed ovals, NASCAR, Formula One and many others.
With all the different types of racing simulation software we offer, the list of available tracks and cars are literally in the thousands and growing by the day. We can pre-install any available requested content before delivery. If you would like to change or add any content, simply contact your service representative and we can install them remotely for you as you request them.

Can you build custom content?

Absolutely. CXC manufactures hardware, but we work directly with partnered software developers. Bottom line, whether it's a replica of a vintage car for personal use, a private track, in-game branding or a custom UI, cars and game for marketing and promotional activities, our partnered developers and software companies can create it.

What colors are available?

The standard color is Satin Black but custom colors, including specific team liveries are available and quoted on a case-by-case basis.

About CXC

CXC Simulations is a manufacturer of high-end racing simulators for personal and professional use. Our simulators feature the latest technological developments to achieve realistic motion and car control systems.

CXC simulators can be used as a tool for driving instruction as well as flight training and are available for purchase, lease or event rentals. We offer superb customer service and support to make sure you are behind the wheel of your favorite Formula 1, GT or rally car for as much time as possible!”

Copyright © 2017 CXC Simulations - Professional Motion Racing Simulator and Flight Simulator - USA