Commercial Maintenance and Warranty Program | CXC Simulations - Professional Racing Simulator & Flight Simulator for home use

Commercial Maintenance and Warranty Program

COMMERCIAL MAINTENANCE AND WARRANTY PROGRAM

Why do I need it?

 

Simulators being used in/for business or directly/indirectly for financial gain are defined as Commercial-Use customers are not eligible for our standard Warranty.

Commercial-Use simulators experience a much higher throughput and strain requiring a more stringent Warranty and Maintenance
Program that ensures they get extra attention and enjoy maximum up-time.

 

What does it include?

 

Remote Maintenance (performed monthly):
Updates:
Windows Updates
Security Software Updates
Racing Simulation Software Updates
Driver Updates
Venue Management Software Updates
Diagnostics:
Error log tracking
Hardware tests
Industry Leading Support:
Available 24/7/365
Via phone or email
Customer traceable ticket system w/reports

 

WARRANTY COVERAGE

CXC Simulations’ warranty obligations are limited to the terms set forth below:
CXC Simulations warrants this equipment against defects in materials and workmanship under normal use for a period of
ONE YEAR from the date installation is complete (the ”Warranty Period”). Telephone, Skype and email support and
assistance will be available 24/7/365 free of charge during the Warranty Period. Defective parts shall be shipped to CXC
Simulations at the customer’s expense for Warranty work to be performed. All Warranty work performed at CXC Simulation’s
location during the Warranty Period shall be at the expense of CXC Simulations. If on-site technical support is required
during the Warranty Period, it shall be provided by CXC Simulations at fifty percent (50%) of its then prevailing rate.
Routine software maintenance including software driver updates, security software updates, racing simulation software
updates, venue management software updates, car/track updates, and driver updates shall be provided during the
Warranty Period.

CXC Simulations does not provide any warranty whatsoever, express or implied, with respect to normal wear and tear,
accidents, acts of God, viruses, self-installed software, after-market products, modified CXC Simulations products (except
those which were modified by CXC Simulations) or on any item, including software, hardware or component parts, not
manufactured by or for CXC Simulations, and other exceptions as set forth below. All warranties become null and void if
the hardware component is opened for any reason, including for attempts at repair, unless performed by the manufacturer
or as directed by and under the supervision of CXC Simulations. If a warranty defect arises and a valid claim is received by
CXC Simulations within the Warranty Period, CXC Simulations will, in its sole and unfettered discretion, and at its sole
option, either (1) exchange the part with a new, used or refurbished part that is at least functionally equivalent to the
original part, or (2) refund the purchase price of the part. A replacement part shall have the warranty remaining on the
original part. When a part is exchanged, any replacement item becomes customer’s property and the replaced item
becomes CXC Simulations’ property. When a refund is given, the part(s) for which the refund is provided becomes property
of CXC Simulations.

 

EXCLUSIONS AND LIMITATIONS

This Limited Warranty applies only to software developed by or for, and hardware parts manufactured by or for CXC
Simulations. This Limited Warranty does not apply to any modifications of any kind, including the modification, alteration,
addition or removal of any hardware part or any software added by the retailer, consumer or end-user, even if packaged or
sold with CXC Simulations hardware. Manufacturers and suppliers other than CXC Simulations may provide their own
warranties, but CXC Simulations, to the extent permitted by law, provides its parts on an “as is” basis. Self-installed
software, including without limitation system software, is not covered under this Limited Warranty. Simulator software is
covered by a software warranty issued by the manufacturer thereof. CXC Simulations does not separately warranty any
software. CXC Simulations does not warrant that the operation of the part will be continuous or entirely free of defects or
errors. CXC Simulations is not responsible for any damage arising from failure to follow instructions relating to the part’s
use.

This Limited Warranty does not apply: (a) to damage caused by products not manufactured by CXC Simulations; (b) to
damage caused by normal wear and tear, accident, abuse, misuse, flood, fire, earthquake or other external causes, including
acts of God; (c) to damage caused by operating the part outside the permitted uses described by CXC Simulations; (d) to
damage caused by alterations, modifications or adjustments to the product or its sub- component parts, or by maintenance,
repairs or service (including upgrades and expansions) performed by anyone who is not a representative of CXC
Simulations; (e) to a part that has been altered, modified or adjusted such that it produces a change in the functionality
or capability of the product in any way; (f) to consumable parts, such as
batteries, unless damage has occurred due to a defect in materials or workmanship; (g) if any serial number has been
removed or defaced; (h) to retailers (i) if the product has been operated by persons not trained by CXC; or (j) if the
hardware has been opened for any reason, including for attempts at repair, except those performed by the manufacturer
or as directed by and under the supervision of CXC Simulations.
To the extent permitted by law, this Limited Warranty and remedies set forth above are exclusive and in lieu of all other
warranties, remedies and conditions, whether oral or written, statutory, express or implied. To the extent permitted by
law, CXC Simulations specifically disclaims any and all statutory or implied warranties, including without limitation,
warranties of merchantability, fitness for a particular purpose and warranties against hidden or latent defects. As to
statutory or implied warranties that CXC Simulations cannot lawfully disclaim, to the extent permitted by law, all such
warranties shall be limited in duration to 90 days, and to all conditions stated herein. No CXC Simulations reseller, agent, or
employee is authorized to modify, extend or add in any way to this Limited Warranty.
To the extent permitted by law, CXC Simulations is not responsible for any direct or indirect, special, incidental,
consequential or punitive damages resulting from any breach of warranty or condition, or under any other legal theory,
including but not limited to loss of revenue, loss of actual or anticipated profits (including loss of profits on contracts), loss
of the use of money, loss of anticipated savings, loss of business, loss of opportunity, loss of goodwill, loss of reputation, loss
of, damage to or corruption of data or any indirect or consequential loss or damage howsoever caused, including the
replacement of equipment and property, any costs of recovering, programming, or reducing any program or data. The
foregoing limitation shall expressly apply to death or personal injury claims, or damage to property. CXC Simulations does
not represent that it will be able to repair any part under this Limited Warranty or make a part exchange without risk to or
loss of the programs or data.

 

CONSUMER PROTECTION LAWS

This Limited Warranty does not exclude, limit or suspend any consumer rights arising out of nonconformity with a sales
contract. The limitations or exclusions described below may not apply to the customer. Some jurisdictions do not allow the
exclusion or limitation of incidental or consequential damages or limitations on the duration of an implied warranty or
condition. This Limited Warranty gives customer specific legal rights. Customer may also have other rights. This Limited
Warranty is governed by and construed under the laws of the State of California, which is deemed to be where the product
purchase took place.

 

OBTAINING WARRANTY SERVICE

If equipment is not functioning properly, please immediately discontinue use and contact CXC Simulations (www.
cxcsimulations.com/contact or support@cxcsimulations.com). Delay in contacting CXC Simulations may result in the
warranty expiring before arrangements for repair, replacement or refund are made. Warranty service applies to parts that
are tendered or presented for service during the Warranty Period, as permitted by law. Service options, parts availability
and response times may vary. Subject to applicable law, customer will be required to furnish proof of purchase before
receiving warranty service. Customer may be responsible for shipping and handling charges for repair, replacement or
refund for products located outside of the United States. This Limited Warranty is not transferable or cancellable, but may
be extended on terms acceptable to CXC Simulations.

 

Proof of Purchase

CXC Simulations will send you a confirmation of your order via email if you have included an email address with your order. If you have not included an email address, you will receive a confirmation of your order by regular mail when your order is shipped.

About CXC

CXC Simulations is a manufacturer of high-end racing simulators for personal and professional use. Our simulators feature the latest technological developments to achieve realistic motion and car control systems.

CXC simulators can be used as a tool for driving instruction as well as flight training and are available for purchase, lease or event rentals. We offer superb customer service and support to make sure you are behind the wheel of your favorite Formula 1, GT or rally car for as much time as possible!”

Copyright © 2019 CXC Simulations - Professional Motion Racing Simulator and Flight Simulator - USA